Please take time to read the following Terms and Conditions. 

  1. Booking fees apply per ticket for purchases made through our website and through Eventbrite. You can avoid booking fees by purchasing tickets direct from info@edgefestival.co.uk and you will need to collect these from the Festival gate on the day with sufficient proof of identity.
  2. Tickets ordered via our online provider, which will be emailed to you immediately after your purchase has been processed.  Please check both your inbox and spam folder as sometimes this email gets marked as junk. You need to print the ticket out and bring it to the event with sufficient proof of identity.  
  3. Please look after your tickets and keep them in a safe place. Tickets cannot be refunded and lost or stolen tickets cannot be replaced.  Defaced tickets will not be accepted.  When exchanged on site, wristbands are non-interchangeable and should not be removed for the duration of your ticket. (i.e. If you are at the festival for more than one day you need to keep your wristband on overnight). Lost or broken wristbands cannot be replaced so please look after them. Those without wristbands will be refused admission to the festival and may be removed from the site.
  4. Without a valid ticket or e-ticket, entry into the festival site will not be permitted. Last entry to the festival is 10.30 pm each night, but once you have a valid wristband you can come and go as you please.
  5. All Ticket Holders should bring personal identification with them regardless of age. Under 18-year olds must be accompanied by a paying adult aged 21+. Proof of age may be requested at the point of entry and at the bars. The festival bar operates a CHALLENGE 25 policy. Parents please keep your children supervised at all times. 
  6. The Festival reserves the right to add, withdraw or substitute artists, and to vary the advertised programme and timings with no liability to refund tickets.
  7. Ticket Holders consent to inclusion in official photographic, visual and audio promotion of the festival, on the Festival website, etc.
  8. The Festival reserves the right to refuse admission or to eject a ticket holder for unreasonable, abusive or dangerous behaviour. The festival operates a zero-tolerance policy towards abuse of our staff and volunteers.
  9. The Premises Licence Holder and/or the Festival promoters will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles, if the cause is due to the negligence of the ticket holder or the unforeseeable actions of other patrons or third parties.
  10. No animals (except guide dogs) are permitted into the festival site.
  11. Alcohol is not permitted to be brought into the festival. There is a well-stocked bar within the festival. Security staff reserve the right to dispose of any alcohol brought on to the site or 
  12. Please do not bring food onto the festival site.  We have plenty of food stalls.  Baby food is permitted.
  13. Please no glassware (bottles, glass, jars etc) on site. Leave these items at home. Water is provided from drinking. Security staff reserve the right to dispose of opened containers of soft drink upon entry to the festival.
  14. Ticket holders may be subject to a search on entry, before or during the event.
  15. Exposure to loud music may cause damage to hearing, please bring ear defenders or ear plugs if you require them.
  16. Please no audio or video recording of any kind without prior permission of the organisers.
  17. No stalls or market-sellers without prior permission of the organisers.
  18. Last Entry is at 10:30 pm each day.
  19. Camping is only permitted in the festival camp site.  You will need to have booked this in advance.  We will provide access to toilets and showers at our clubhouse, but these will be restricted at certain hours due to security and also to allow for the needs of artists.
  20. Ticket holders found using illegal drugs will be asked to leave the festival and the police will be informed.
  21. Refund Policy – Unfortunately, we are unable to provide refunds under any circumstances. This is in line with other UK festival policies.
  22. Customer Services contact – If you have an enquiry please contact info@edgefestival.co.uk
  23. Anyone aged 18 and over with a disability and proof of this disability (e.g. front page of PIP/DLA, front page of Attendance Allowance letter, evidence you are registered severely sight impaired, recognised dog assistance ID card) can apply to get a free ticket for a Personal Assistant. You cannot apply for refunds on tickets already bought by your Personal Assistant.

Enough with the rules! We do hope you have a brilliant weekend listening at the glorious Edge Festival